Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Pošta Slovenije or DPD. The usual delivery time for goods is 3 to 7 working days. Shipping fees include handling and packing fees as well as postage costs and VAT. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

For Advance Payment-Paypal, Bank Transfer, Debit/Credit Card and Bitcoin:

Orders up to 2kg
Slovenia: € 3.9
Europe: € 11.9

Orders from 2 to 5kg
Slovenia: € 5.9
Europe: € 14.9

Orders from 5 to 30kg
Slovenia: € 7.9
Europe: € 19.9

For Cash on Delivery Payment:

Orders up to 2kg
Slovenia: € 3.9
Europe: € 11.9

Orders from 2 to 5kg
Slovenia: € 5.9
Europe: € 14.9

Orders from 5 to 10kg
Slovenia: € 7.9
Europe: € 19.9

Orders from 10 to 20kg
Slovenia: € 9.9
Europe: € 24.9

Orders from 20 to 30kg
Slovenia: € 14.9
Europe: € 49.9

In case of exchange or return, shipping costs are not refundable.

If you were not satisfied with the delivery, please let us know.

Return policy

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

Shipping

To initiate a return, please email us at sales@nuithaishop.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at NUI THAI SHOP, Juthiwan Roopseekham s.p., Cesta v Lokrovec 11, 3000 Celje.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.